Frequently Asked Questions
Everything you need to know about our premium German cookware and service.
Where are Fissler products manufactured?
The majority of our premium cookware, including our iconic pressure cookers and stainless steel pots, is manufactured at our own production facilities in Idar-Oberstein, Germany, ensuring the highest standards of 'Made in Germany' quality.
Are Fissler pots and pans compatible with induction cooktops?
Yes, most Fissler cookware lines feature the CookStar all-stove base, which is specifically designed for optimal heat distribution and stability on all types of stovetops, including induction, gas, and electric.
How do I clean and maintain my stainless steel cookware?
For daily cleaning, warm water and mild dish soap are sufficient. To maintain the shine or remove stubborn spots, we recommend using a specialized stainless steel cleaner. Most of our products are dishwasher safe, though hand washing is recommended for long-term preservation.
What is your shipping policy for domestic orders?
We offer standard ground shipping on all orders, with free shipping typically available on orders over a certain threshold. Most orders are processed within 1-2 business days and delivered within 3-7 business days.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unused products in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return through our customer service portal for a full refund.
Can I purchase replacement parts for my pressure cooker?
Yes, we provide a wide range of genuine replacement parts, including sealing rings, valves, and handles, to ensure your Fissler pressure cooker remains safe and functional for decades.